Sensis Data Solutions is now known as Thryv Data. Our products, services and team still remain the same.
Contact thryvdata@thryv.com for any queries as we transition to Thryv.
FAQs
FAQs
Why do I need to maintain my customer database?
Your customer database is one of your most valuable business assets. Maintain its usefulness by ensuring your customer details are always accurate and up-to-date. If you have poor data quality, this may negatively impact your marketing activity and spend – ultimately, this isn’t good for your bottom line.
If you require more information on how to effectively maintain your customer database, visit our Blog
or Resources
page.
Do you validate business data or sell business data lists (e.g. a list of accountants in WA)?
No, we do not offer any products or services that concern business data. However, we have multiple, up-to-date, comprehensive data sources that we use to validate and enhance consumer databases.
What does data washing mean?
Also known as data cleaning or data scrubbing, this process identifies incomplete, incorrect, inaccurate or irrelevant details in a database then corrects or deletes the dirty data.
Below is an example of an incorrectly formatted address converted to a clean address.
How much do the Thryv Data services cost?
Because there are so many different package options available, we’ll need to know a few things before we can work out a price, such as:
How can I view my TotalCheck usage?
All our TotalCheck customers are given access to the TotalCheck Customer Portal (https://portal.sensisdata.com.au/). Here, you’ll see your usage stats as well as detailed reports. Check out the sample graph below, detailing TotalCheck usage over a 30 day period.
Because there are so many different package options available, we’ll need to know a few things before we can work out a price, such as:
- Is the data consumer or business focused?
- Do you want your data validated, enhanced, or both?
- Are we cleaning multiple records at a time, or is the focus on data validation at point of entry?
- Are there system integration requirements?
- How many different data fields are we looking at?
Once we have the answers we’ll make a product/service recommendation with accurate costings.
How can I view my TotalCheck usage?
All our TotalCheck customers are given access to the TotalCheck Customer Portal (https://portal.sensisdata.com.au/). Here, you’ll see your usage stats as well as detailed reports. Check out the sample graph below, detailing TotalCheck usage over a 30 day period.
Is the API live?
Yes, the Application Programming Interface (API) is a real-time tool. An API is a program for accessing web based software or a web based tool. In Thryv Datas’ case, our APIs integrate with your software so you can access our products and use their features without leaving your own operating system. Click here for more details.
Yes, the Application Programming Interface (API) is a real-time tool. An API is a program for accessing web based software or a web based tool. In Thryv Datas’ case, our APIs integrate with your software so you can access our products and use their features without leaving your own operating system. Click here for more details.
What are the Thryv hours of support?
Our technical staff are available 9:00am - 5pm, Monday to Friday. Once you reach us, we’ll have a response to your issue within two business hours. If we can’t immediately solve the issue, we’ll contact you with regular updates via email or phone until the problem is solved.
So we can get things moving straight away, please have these details ready:
- Your company name
- Contact person/phone number
- Contact email address
- Your Thryv product name
- A description of the issue with screenshots
Additionally, there’s the option of 24 hour technical support for fault reporting and resolution - only for customers that rely upon our data validation services at all hours.
If I need support, who do I contact?
Call us on 1800 033 807, or email thryvdata@thryv.com. Our Melbourne customer service team are ready to help, Monday to Friday, 8:30am to 5pm.
What’s the turnaround when I submit a MacroMatch job to your team?
What’s the turnaround when I submit a MacroMatch job to your team?
Depending on the volume of records and type of MacroMatch job, results range from a few hours to a few days. Whilst we usually maintain some spare system capacity for our self-service customers, turnaround times can be also affected at peak times.
If you submit a job and receive a ‘queued’ email confirmation, the job will kick off when system capacity allows, which is usually within a few hours.
If you are working with us (or intending to work with us) on a larger project, usually we complete these within 1-2 weeks from the time you have signed your contract and securely provided your data to us. We will establish a project schedule in consultation with you to ensure you’re aware of the milestones we’re looking to hit and ensure you’re ready to ingest your clean data when it is available.
How do you keep my files safe?
We take security extremely seriously with multiple layers and processes to ensure your privacy. Here are some key ways we keep your files safe:
- All data processing is completed in Melbourne by locally employed staff
- All data is encrypted at rest and in transit
- For real time TotalCheck data validation, customer data is never retained or stored in our systems
- MacroMatch customer data is not stored for more than 30 days (less if requested) – it is then permanently removed
- Customer data is never shared within Thryv for other purposes (e.g. inclusion in Thryv directories)
- Physical hardware supporting Thryv Data products is located in Australia
For more information on data security, please contact one of our team members.
What is your privacy policy?
Thryv's data privacy policy, which includes privacy information for Thryv Data, is found here: https://corporate.thryv.com/privacy/
Don’t see your question here?
Simply contact us on 1800 033 807
or thryvdata@thryv.com, and we’ll get back to you with an answer.