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Case Study - Green Energy Trading
Case Study
Green Energy
Trading
Green Energy stays in the black thanks to TotalCheck
Background
Green Energy Trading is one of the largest environmental certificate agents in Australia. Established in 2007, Green Energy create, purchase and trade Renewable Energy Certificates for customers who install renewable energy systems such as solar PV, solar hot water and small wind turbines.
As an REC agent, Green Energy must meet strict compliance requirements. Proof of installation and complete details of the exact installation address need to be provided to the regulator to ensure an eligible Renewable Energy Certificate.
Problem
Successfully complying with regulator requirements was a lengthy process for Green Energy as it involved manually searching mapping websites and street directories to verify names and addresses.
Miriam Butcher, Systems and Compliance Manager for Green Energy noted, “Manual data verification created issues on two fronts – firstly it was time consuming and secondly it was open to user error. If our submissions are rejected because of an incorrect address, this impacts our accreditation with the regulator and could ultimately result in a suspension of our accreditation.”
Solution
Through detailed discussions with Thry Data, Green Energy chose to integrate the award winning real-time contact validation solution TotalCheck, into its NetSuite ERP/CRM system. Along with the power of the White Pages and Yellow Pages and Australia Post’s Postal Address File (PAF), TotalCheck references a market-leading range of data sources to significantly improve the quality and accuracy of customer data.
Within weeks TotalCheck was verifying customer installation details including addresses, names and telephone numbers. As the data was entered, TotalCheck would suggest applicable names and addresses from their trustworthy base of data sources. Users then selected the appropriate details and populated their form in the correct format submission.
Results
With each REC submission now including an accurate address and postcode, the regulators are far less likely to make rejections.
Efficiency is also a big bonus, with clients’ address verification now taking seconds rather than minutes. “TotalCheck’s functionality and its ease of use has provided both time savings in our processes and increased our confidence in the customer details, including addresses, that are being verified,” says Miriam.
“User errors are far more easily detected now that TotalCheck verifies installation addresses and these errors are corrected immediately, reducing the negative impacts of improper REC creation.”
Green Energy can now maintain its credibility with government regulators while confidently servicing their clients and cutting down the time it takes create each REC submission.
“Green Energy Trading integrates Thryv Data TotalCheck data validation solution and experiences substantial operational efficiencies.”
Miriam Butcher, Systems and Compliance Manager
– Green Energy Trading