Yes, the Application Programming Interface (API) is a real-time tool. An API is a program for accessing web based software or a web based tool. In Thryv Datas’ case, our APIs integrate with your software so you can access our products and use their features without leaving your own operating system. Click
for more details.
What are the Thryv hours of support?
Our technical staff are available 9:00am - 5pm, Monday to Friday. Once you reach us, we’ll have a response to your issue within two business hours. If we can’t immediately solve the issue, we’ll contact you with regular updates via email or phone until the problem is solved.
So we can get things moving straight away, please have these details ready:
- Your company name
- Contact person/phone number
- Contact email address
- Your Thryv product name
- A description of the issue with screenshots
Additionally, there’s the option of 24 hour technical support for fault reporting and resolution - only for customers that rely upon our data validation services at all hours.
If I need support, who do I contact?
Call us on 1800 033 807, or email thryvdata@thryv.com. Our Melbourne customer service team are ready to help, Monday to Friday, 8:30am to 5pm.
What’s the turnaround when I submit a MacroMatch job to your team?
Depending on the volume of records and type of MacroMatch job, results range from a few hours to a few days. Whilst we usually maintain some spare system capacity for our self-service customers, turnaround times can be also affected at peak times.
If you submit a job and receive a ‘queued’ email confirmation, the job will kick off when system capacity allows, which is usually within a few hours.
If you are working with us (or intending to work with us) on a larger project, usually we complete these within 1-2 weeks from the time you have signed your contract and securely provided your data to us. We will establish a project schedule in consultation with you to ensure you’re aware of the milestones we’re looking to hit and ensure you’re ready to ingest your clean data when it is available.
How do you keep my files safe?
We take security extremely seriously with multiple layers and processes to ensure your privacy. Here are some key ways we keep your files safe:
- All data processing is completed in Melbourne by locally employed staff
- All data is encrypted at rest and in transit
- For real time TotalCheck data validation, customer data is never retained or stored in our systems
- MacroMatch customer data is not stored for more than 30 days (less if requested) – it is then permanently removed
- Customer data is never shared within Thryv for other purposes (e.g. inclusion in Thryv directories)
- Physical hardware supporting Thryv Data products is located in Australia
For more information on data security, please contact one of our team members.
What is your privacy policy?